Address Verification
Before you can place orders through VendHub, your delivery address must be verified through our distribution partners. Here's what you need to know:
Submit the exact address where you want to receive deliveries (not just your business address)
The verification process takes 7-10 days
Ensure accuracy when entering your address to avoid delays
You cannot place orders until address verification is complete
The Address section is also where you can submit your tax exemption documentation
Tax Exemption Documentation
All tax exemption forms need to be submitted through VendHub, not directly to Vistar
You can submit your tax exemption documentation via the Address section in your account settings
Access this section through the menu overflow in your account
Tax exemption documents are processed by VendHub administrators
Please ensure all documents are legible and valid for your state
Important: Tax form handling is ALWAYS handled through VendHub and NOT Vistar
Account Setup Timeline
Addresses submitted to VendHub are passed to Vistar
New addresses are reviewed weekly on Mondays
It takes Vistar approximately one week to process and input your information
Vistar assigns an account number and OPCO warehouse based on your location
Once assigned, your OPCO should contact you to determine delivery date
If your OPCO doesn't reach out, contact Vistar directly with your account number
Delivery Date Confirmation
Once your address has been verified, please coordinate with your assigned OPCO to ensure you are assigned a delivery date
Your delivery date is determined based on established delivery routes in your area
Having a confirmed delivery date is essential before placing your first order
If your OPCO hasn't contacted you about scheduling, reach out to them directly using the contact information provided during verification
Existing Vistar Account Handling
If you already have a Vistar account (prior to VendHub or through another group), you must notify VendHub
This ensures your account is properly linked to Modern Amenities
Without notification, you risk being billed twice
Vistar needs to know if you're a current customer to avoid creating a duplicate account
Address Change Process
To change your delivery address, first contact your OPCO/Vistar directly
You can find your OPCO contact information in the Address section of your VendHub account
After Vistar completes the address change, notify VendHub at [email protected]
VendHub will then update internal records to match Vistar's system
Changes made only in VendHub without updating Vistar will cause delivery issues
Address changes may impact your delivery schedule due to established routes