Order Process
When you place orders through VendHub, they are sent to Vistar for fulfillment
Each customer is assigned a dedicated delivery day based on their location
Most orders have a 48-hour submission window before your cutoff time
Orders must be submitted at least 48 hours before your scheduled delivery
After initial submission, you can add items until your cutoff time
Delivery schedules have limited flexibility due to established routes
Inventory & Stock Issues
VendHub doesn't have real-time access to Vistar inventory levels
The VendHub catalog is updated weekly, not in real-time
Items shown as available in VendHub may be out of stock at Vistar
When you place an order, if certain items are out of stock, we do our best to notify you
Sometimes stock issues aren't communicated until your order is actually shipped
If items are out of stock, Vistar will not bill for them, and they will not appear on your delivery
Missing Items & Refunds
If items you ordered don't arrive with your delivery, they were likely out of stock. Missing items will not arrive at a later date - you'll need to reorder them.
To request a refund for missing items:
Reach out to our Support
Include your order number in the subject line
Clearly list all missing items in your email
We will help get you settled and process the refund
Refunds are typically processed at the end of each month. Consider contacting your OPCO directly to check availability for urgent items.
Delivery Scheduling
You will be assigned a specific delivery day based on your location and Vistar's delivery routes
Your cutoff time for orders is determined by your assigned delivery day
Each customer has their own specific delivery day and cutoff time
Delivery areas typically receive deliveries only once per week
Delivery routes are fixed and have limited flexibility
For any delivery schedule changes, you must work directly with your OPCO