Invoice Handling
If you place an order on VendHub but receive an invoice or delivery slip from Vistar that looks like an invoice, don't worry
Vistar provides these documents when handling all orders, but they are NOT bills you need to pay
If your order was submitted through VendHub, your invoice will be taken care of by Modern Amenities (VendHub's parent company)
This is because you have already prepaid through VendHub
Modern Amenities' national account with Vistar covers these invoices
You do NOT need to pay Vistar directly for any orders placed through VendHub
Tax Exemption Status
If your business has tax-exempt status, you must submit your exemption documentation through VendHub
Do not send tax exemption documents directly to Vistar
Submit all tax exemption forms via the Address section in your account settings
Once your exemption is verified, applicable taxes will be removed from your orders
Processing tax exemption documentation typically takes 5-7 business days
For questions about your tax exemption status, contact [email protected]
Rebate Program Details
Certain items in the VendHub catalog are marked as rebate-eligible
Rebates only apply to products ordered through the VendHub platform
Rebate-eligible items will be clearly identified in the product catalog
Rebates are processed on a quarterly basis
To claim your rebates, email [email protected] at the end of each quarter
Include your account information and order history in your rebate request
Rebate payments are typically processed within 30 days of submission