Ordering & Delivery
Q: Why are the fees so high on my order?
A: VendHub does not mark up the prices from Vistar. The fees you see are directly passed on from Vistar and include fees for processing credit card payments. We are actively working to minimize these fees for our customers.
Q: Can I pick up my order from the OPCO warehouse to avoid delivery fees or order minimums?
A: Currently, there is not a way to indicate whether you want OPCO pickup in the VendHub platform. We are actively working to add this feature, but it is not available at this time.
Q: Can I request products that aren't currently available on VendHub?
A: Yes! If there are specific products you can't find or wish were available on the platform, please email [email protected]. We'll do our best to see if we can add these items to our catalog.
Q: What if I didn't receive certain items that I paid for?
A: Please contact us immediately either through Intercom or by email at [email protected]. Be sure to include your order number and a list of the missing items. Remember, we have net 15 terms, so we need to know about missing items within 15 days of delivery.
Q: Where should I submit my tax exemption documentation?
A: All tax exemption documentation must be submitted through the Address tab in your VendHub account. Do not send these documents directly to Vistar.
Q: Do I need to pay the invoice that came with my delivery?
A: No. If you've already paid for your order through VendHub, you do not need to pay any invoices or delivery slips from Vistar. These are simply delivery documentation, not bills. Modern Amenities (VendHub's parent company) handles payment to Vistar through our national account.
Q: How do I find my OPCO contact information?
A: Your OPCO contact information can be found in the Address section of your VendHub account. This is the same section where you initially submitted your address for verification.
Q: How do I check my current rebate value?
A: You can view your current rebate value from the Orders view in your account. This will show you a list of all rebate-eligible items you've purchased and your total rebate value.
Q: Can I change my delivery date?
A: Delivery schedules have limited flexibility due to established routes. For any delivery schedule changes, you must work directly with your OPCO. You can find their contact information in the Address section of your account.
Q: What if Vistar created a duplicate account for me?
A: If you already had a Vistar account before joining VendHub and now have a duplicate account, please contact us immediately at [email protected] so we can help resolve the issue.