How do I get access to the new app?
Access to the VP Hub app is by invitation only and requires an active VendHub membership.
Steps to get access:
Confirm your VendHub membership is active.
Contact our team to request an invitation and confirm the best email address to use.
Check your inbox — and Spam, Promotions, or All Mail folders — for the invitation email.
We recommend activating your invite on a computer first, then logging in via the mobile app.
If you're not receiving verification codes or emails:
Expired membership — The system checks for an active membership before sending codes. If your membership has lapsed, you must renew before trying again.
Email filtering — Check your Spam, Promotions, or All Mail folders.
If you've checked all folders and still can't locate the invite, reach out and we'll assist you.
I'm a previous member. Do I need to renew my subscription to access the new platform?
Yes — an active VendHub membership is required to access the VP Hub app. If your membership has expired, you will need to renew to regain access.
Membership options:
Free Trial (90 days): If this is your first membership activation, you may be eligible. No payment required during the trial.
Paid Membership: After the trial — or if you've already used it — membership renews at $1,200/year.
Important: Access is invite-only. You need both an active membership and a valid invitation to log in. The VP Hub app and VendHub membership are bundled and not sold separately.
Is the new training platform included in my membership, or is there an additional fee?
The VP Hub app is included with your paid VendHub membership — no additional fee.
We offer two platforms:
VendHub — the ordering and distribution platform (powered by Vistar) for managing supply orders, address verification, and your OpCo relationship.
VP Hub App — the Vendingpreneurs training and community platform with modules, articles, ambassador sessions, and community resources.
For questions about which platforms are included in your specific plan, contact Joe at [email protected].
I just placed my first order with Vistar. When will I get it?
Vistar orders are typically delivered within 24–48 business hours, depending on your local OpCo's delivery schedule and product availability. Delivery times may vary around holidays or during periods of high demand. Contact your OpCo directly for a more specific window.
How can I apply my machine credit?
Machine credits are not automatically applied at checkout. To use your credit:
Complete your order as normal.
Send proof of payment (receipt or order confirmation) to [email protected].
Our team will manually apply the credit to your VendMarket account.
When will I receive my VendMarket credit for my machine purchase?
VendMarket credits are processed after your order is completed. Send proof of payment to [email protected] and allow a few business days for processing. Follow up if you haven't heard back within that time.
How can I book a 1:1 call with an ambassador?
1:1 ambassador sessions are available exclusively to members on the Gold or Platinum plan.
To book:
Log in to the VP Hub app.
Navigate to the "Book 1:1 Sessions" section.
Use the calendar link to schedule your call.
If you don't see this option, your current plan may not include 1:1 sessions. Contact Joe at [email protected] to review or upgrade your plan.
How long is a 1:1 session, and how many do I get?
Each session is typically 1 hour long. The number of sessions depends on your student contract — most members receive 1–2 sessions per month over 6 months. Check your contract for specifics, or contact us at [email protected].
MicroMart has a weekly call — can we get on a call with other manufacturers?
Yes, we are working on expanding manufacturer call access. Please check the community calendar regularly within the VP Hub app for updates on scheduled calls and events.
Could you please forward my contract to me?
Yes — please contact us at [email protected] with your name and account email address. We'll locate your contract and send it to your email on file. If you'd like it sent to a different address, just let us know.
Is there a pros/cons sheet comparing which vending machine makes sense for a specific location?
We don't currently have a standalone comparison document, but this topic is covered through:
Weekly foundation calls — machine selection questions are addressed regularly.
In-app modules and articles — covering machine types, smart coolers, and location strategy.
1:1 ambassador sessions (Gold/Platinum plans) — personalized guidance for your specific location.
Community conversations — member experiences and insights on machine selection.
How can I find images of smart coolers to use in my flyer?
Images can be obtained directly from the vendors. For assistance sourcing images or connecting with the right vendor contact, reach out to [email protected].
Is there a database of smart cooler images or other similar resources I can use?
A dedicated image database is not currently available, but images can be obtained from the vendors. Contact [email protected] and we'll help connect you with appropriate vendor resources for your marketing materials.
Do I need an LLC before I get started doing pop-ins?
No — you do not need an LLC to begin doing pop-ins. Many members start as sole proprietors to test their business before setting up a formal entity.
That said, forming an LLC as you grow can provide:
Liability protection — separates personal assets from your business.
Financial separation — cleaner management of business income and expenses.
Professional credibility — helpful when approaching locations or vendors.
Our recommendation: start now, build your pipeline, and explore forming an LLC once your business becomes more consistent.
I am disappointed with the lead campaign — can I cancel?
We understand that results can vary and we're sorry to hear you're disappointed. At this time, we do not offer cancellations for lead campaigns. If you have concerns about your campaign performance, please reach out to [email protected] — we'd be happy to review your campaign and explore what adjustments may be possible.
Who can I reach out to about financing?
In-house financing is no longer available. We have several trusted third-party financing partners you can work with:
For additional questions, contact us at [email protected].
How long does it take for my address to be approved in VendHub?
Address verification typically takes 7–10 business days, handled by the Vistar team. After verification, you'll receive an email with your OpCo details. If it's been longer than 10 business days without confirmation, contact us at [email protected] and we'll follow up with Vistar.
Is there a way to see my address verification status?
Address verification status is currently managed on the Vistar/VendHub backend and is not directly visible within the app. To get a status update, contact us at [email protected] with your name and submitted address — our team will check with Vistar and get back to you.
How do I change my address in VendHub?
Email Jeff at Vistar: [email protected]
We recommend copying [email protected] so our team can assist with any follow-up. Note that updating your address may require a new 7–10 business day verification period.
How can I change my email address in VendHub?
Log in to VendHub.
Click Profile & Settings → My Account → Add Email Address.
Enter your new email address.
If you experience any issues, contact us at [email protected].
Is the VendHub renewal $99 per month?
No. VendHub membership is billed annually at $1,199. There is no monthly billing option at this time. For billing questions, contact us at [email protected].
What is an OpCo?
An OpCo (Operating Company) is your local Vistar distribution center — the regional team responsible for processing your orders, managing local inventory, and coordinating deliveries. Your OpCo is assigned based on your verified business address. Their contact details are provided once your address verification is complete.
Where can I review all the available membership plan options?
Contact Joe directly for detailed plan information: [email protected]. He can walk you through all available tiers, pricing, and included features.
What is the link to access the VendHub website?
What should the VendHub invite email look like?
The invite will come from an official VendHub or Modern Amenities email address and will contain a link to activate your account and set up login credentials. If you're unsure whether an email is legitimate or want to confirm your invite was sent, contact us at [email protected]. Always check Spam, Promotions, and All Mail folders.
How can I cancel my order?
Order cancellations must be handled through your OpCo, as they manage all fulfillment. If you need help reaching your OpCo, contact us at [email protected].
How can I modify my order?
Contact your OpCo as soon as possible — modifications may not be possible once an order has been processed or dispatched. If you need help reaching them, contact [email protected].
Why am I still receiving VendHub invoices if I no longer have an active account and order directly from Vistar?
This happens when your account is still linked to the Modern Amenities (MA) group within Vistar. To stop receiving these invoices:
Let us know when you decide to leave the MA group.
We'll notify the Vistar team to remove your account from our group.
Future orders and invoices will then be processed directly between you and Vistar.
Contact us at [email protected] to initiate this process.
I haven't received my login information for Red Bull and Pepsi — how can I get access?
Vendor portal access for Red Bull and Pepsi is coordinated by our team as part of your membership onboarding. If you haven't received credentials:
Confirm your VendHub/Vendingpreneurs membership is active.
Contact us at [email protected] specifying which vendor account(s) you're missing.
Our team will follow up with the vendor contacts to get your credentials issued or resent.
Please allow a few business days for vendor teams to respond.
I'm getting an error with my Red Bull login — can you help me resolve it?
Try these steps first:
Use the "Forgot Password" option on the Red Bull vendor portal login page.
Ensure you're using the email address registered during account setup.
Clear your browser cache and cookies, or try a different browser or device.
If the issue persists, contact us at [email protected] with a description of the error. We'll escalate to the Red Bull vendor contact on your behalf.
Are we fully set up to purchase/order Red Bull and Pepsi? I haven't received any emails about this.
If you haven't received setup or confirmation emails, your vendor account setup may still be in progress or emails may have been filtered. Contact us at [email protected] with your name and membership email — we'll check the status and follow up. Also check your Spam, Promotions, and All Mail folders.
How can I confirm that I'm registered for USG rebates?
Once your USG rebate registration is complete, you'll receive a confirmation email from the USG team. If you believe you should be registered but haven't received this email:
Check your Spam, Promotions, and All Mail folders.
Contact us at [email protected] and we'll verify your registration status with the USG team.
What are the USG rebate cut-off dates?
USG rebate cut-off dates vary by program cycle. For the most current deadlines, contact us at [email protected]. We recommend staying in touch ahead of each rebate period so you don't miss any deadlines.
Which VendHub rebate programs should we be aware of?
Through your VendHub membership and Vistar partnership, available rebate programs can include:
Beverage rebates — through vendor partnerships such as Red Bull, Pepsi, and other beverage brands.
Equipment rebates — available through specific machine or smart cooler purchases.
USG rebate programs — volume-based incentives through the VendHub/Vistar network.
Program availability changes over time. For an up-to-date list and enrollment guidance, contact us at [email protected].
For all other inquiries, contact the Modern Amenities support team at [email protected] or [email protected].