This guide provides answers to the most common questions about managing your account, accessing our platforms, and ordering equipment.
How do I get access to the new app?
How to Access the New App
To access the VP Hub app (Vendingpreneurs Community), you must have an active Basic or Pro VendHub membership.
If your membership is active and eligible, we can send you an invitation to access the app.
Important Notes:
Access to the app is by invitation only. You cannot log in unless you have received and accepted an invitation.
Only active Basic and Pro memberships include access to the VP Hub app.
The Free membership tier does not include access to the VP Hub app.
If you are a previous member with an expired subscription, you will need to renew your membership before an invitation can be issued.
If you have not received an invitation, please contact Support and confirm the best email address for us to send it to.
We recommend accepting and activating the invitation on a computer first, then logging in through the mobile app afterward.
I’m a previous member. Do I need to renew my subscription to access the new platform?
You must have an active VendHub membership to access the new app.
If you are a previous member with an expired subscription, you will need to renew your membership to regain access.
Important Notes:
Access to the new platform is invite-only.
You must have:
An active membership
A valid invitation to log in
To access the Vendingpreneurs Community, you must renew with either the Basic or Pro membership tier.
Renewing with the Free tier will not provide access to the Vendingpreneurs Community.
Access to the Vendingpreneurs platform is included with your VendHub membership and is not available as a separate product.
Even if you only want access to the app, an active membership is still required, as both are currently bundled together.
Is the new training platform included in my current membership or is there an additional fee?
Access to the VP Hub app (Vendingpreneurs Community) is included with an active Basic or Pro VendHub membership. There is no additional fee for the app when it is included as part of one of these membership tiers.
Important Notes:
Access to the VP Hub app is not available as a standalone product.
You must have an active Basic or Pro VendHub membership to access the community.
The Free membership tier does not include access to the VP Hub app.
Access is invite-only, so you must also have a valid invitation associated with your account.
If you are unsure which membership tier you have, please review your membership agreement or contact Support for assistance.
When will I receive my order after placing it with Vistar?
Vistar orders are typically delivered within 24 to 48 business hours. The exact timing depends on the delivery schedule of your local operating company (OpCo) and if the products are in stock. Delivery times may change around holidays. You should contact your local OpCo directly to get a specific delivery window.
How do I apply my machine credit?
To apply your machine credit, go to the Earn VendHub Credits section on Vendhub. Click on the VendHub Credits page to upload your paid invoice. Once the team reviews and verifies the document, the credit will be applied to your VendPantry account.
When will I receive my VendPantry credit for a machine purchase?
You will receive your VendPantry credit after you upload your paid invoice through the Earn VendHub Credits section on Vendhub. Once the team reviews and verifies your submission, the credit will be applied to your account. Please allow a few business days for the team to process the credit.
MicroMart has a weekly call. Can we also join calls with other manufacturers?
Yes, we are currently working on expanding this. In the meantime, please check the community calendar regularly for updates on available sessions.
Is there a pros and cons sheet to help decide which machine fits a specific location?
While a dedicated comparison sheet is not currently available, many of these questions are addressed during our weekly foundation calls. Once you are registered as a Vendingpreneur through the app, you will have access to a wealth of information via in app modules, articles, and community conversations. These topics are also covered in detail during 1:1 sessions.
How long does it take for my address to be approved in VendHub?
Address verification usually takes 7 to 15 business days. This is handled by the Vistar team. You will receive an email with your local operating company (OpCo) details once it is finished. If you have waited longer than 10 business days, contact [email protected].
How do I change my address or email in VendHub?
To change your address, email [email protected]. Changing your address may require a new 7 to 15 business day verification period.
To change your email address, follow these steps:
Log in to VendHub.
Click Profile & Settings.
Select My Account.
Click Add Email Address and enter your new information.
How do I change my email address in VendHub?
Log in to VendHub.
Click Profile & Settings.
Select My Account.
Click Add Email Address to enter your new email.
What is the link to access the VendHub website?
You can access the site at https://www.vendhubhq.com/.
What email is the invite coming from?
The invitation will be sent from [email protected]. If you do not see it in your inbox, please check your Spam, Promotions, and All Mail folders.
What should the VendHub invite email look like?
How long is a one on one session, and how many do I get?
A one on one is typically one hour long. The number of sessions you receive depends on your student contract, though most students have one or two sessions per month for six months.
Why am I still receiving invoices in VendHub if I no longer have an active account and order directly from Vistar?
This can happen if your account is still linked to the Modern Amenities (MA) group within Vistar. When you place an order directly with Vistar, they may still send the EDI invoice to us and process payment through our account.
To stop receiving invoices from VendHub, please let us know once you leave the MA group. We will then notify the Vistar team to remove your account from our group records.
I haven't received my login information for Red Bull and Pepsi — how can I get access?
Red Bull and Pepsi may issue login credentials directly. VendHub does not create them. Once your supplier enrollment is approved, the supplier emails your login to the contact on file.
If you have not received your login information:
Double-check your spam folder.
Verify the email address on your enrollment.
Reach out to support, and we’ll confirm your enrollment status and follow up with the supplier on your behalf.
I’m getting an error with my Red Bull login—can you help me resolve it?
Red Bull logins are managed on Red Bull's own ordering portal, so password resets and login errors need to go through Red Bull directly.
If you let support know which error you're seeing, we can confirm your account is active on our side and point you to the right Red Bull contact for the fix.
How can I confirm that I’m registered for USG rebates?
You will receive an email from the USG team confirming your registration for rebates.
Are we fully set up to purchase/order Red Bull and Pepsi? I haven't received any emails about this.
Your account is fully set up to order once three things are in place:
A supplier account ID
Your enrollment has been processed by the supplier
A USG Member ID assigned
Support can confirm all three for your account.
What are the USG rebate cut-off dates?
USG enrollment cut-offs are the first Friday of March, June, September, and December each year. Submitting your enrollment by the cut-off enrolls you for the upcoming quarter. If you miss it, you will roll into the quarter after.
Which VendHub rebate programs should we be aware of?
The live, up-to-date list of rebate programs lives in-app under the USG section.
I receive leads with my membership — how can I access these leads?
Leads are delivered through the Leads module of VendHub. You'll see new leads there with contact information and quick actions to email or call.