This guide provides answers to the most common questions about managing your account, accessing our platforms, and ordering equipment.
How do I get access to the new app?
How to Access the New App
To access the new app, you must have an active VendHub membership.
If your VendHub membership is active, we can send you an app invitation.
Important Notes:
Access to the app is by invitation only. You cannot log in unless you’ve received an invite.
If you have not received an invite, please contact us and confirm the best email address for us to send it to.
We recommend that you accept and activate the invitation on a computer first, then log in through the mobile app afterward.
Why am I not receiving verification codes or emails?
This is usually due to one of the following reasons:
Your VendHub membership has expired
Even if you previously received an invite, the system checks for an active membership before sending verification codes.
If your membership is inactive, you will not receive verification emails or be able to log in.
In this case, you will need to renew your membership before trying again.
The email may have been filtered
Please check your Spam, Promotions, or All Mail folders.
What should I do if I still can’t find the invitation email?
Once we confirm that your invite has been sent, please look for the invitation email carefully.
If you still cannot find it, reach out to us so we can assist further.
I’m a previous member. Do I need to renew my subscription to access the new platform?
You must have an active VendHub membership to access the new app.
If you are a previous member with an expired subscription, you will need to renew your membership to regain access.
Membership & Access Options
If this is your first time activating or purchasing a membership, you may be eligible to activate a 90-day (3-month) free trial.
During this period, no payment is required.
After the free trial ends, you will be prompted to renew your membership for $1,200.
If you have already used the free trial in the past, you will not be eligible again and will need to renew directly for $1,200.
Important Notes:
Access to the new platform is invite-only.
You must have:
An active membership
A valid invitation to log in
The VendHub membership and the new app access are not separate:
Access to the app is included with the membership.
Even if you only want access to the app, you are still required to pay for the membership, as both are currently bundled together.
Is the new training platform included in my current membership or is there an additional fee?
Yes, access to the new VP Hub app is included with your paid membership. However, access may vary depending on your specific plan or subscription type. VendHub and VP Hub are separate platforms, so we recommend checking your account details or membership plan to confirm what is included in your access.
I just placed my first order with Vistar. When will I get it?
Vistar orders are typically delivered within 24–48 business hours, depending on your OpCo’s delivery schedule and product availability. Your local OpCo will handle the delivery and can provide more specific timing if needed.
How can I apply my machine credit?
Machine credits are not applied at checkout. Once your order has been completed, please upload your paid invoice directly on VendHub through the Earn VendHub Credits section and click on the VendHub Credits page to submit it. Once our team reviews and verifies your submission, the credits will be applied to your VendMarket account as soon as possible.
When will I receive my VendMarket credit for my machine purchase?
Once your order has been completed, please upload your paid invoice directly on VendHub through the Earn VendHub Credits section and click on the VendHub Credits page to submit it. Once our team reviews and verifies your submission, the credits will be applied to your VendMarket account as soon as possible. if you encounter any challenges please contact our Customer Success team at [email protected] for further assistance.
How can I book a 1:1 call with an ambassador?
To book a 1:1 call with an ambassador, you’ll need to be on either the Gold or Platinum plan, as this feature is exclusive to those memberships.
Once you’re logged in, go to the “Book 1:1 Sessions” section. From there, you’ll find a calendar link where you can schedule your call.
MicroMart has a weekly call. Can we also join calls with other manufacturers?
Yes, we are currently working on expanding this. In the meantime, please check the community calendar regularly for updates on available sessions.
Could you please forward my contract to me?
Yes, we can provide you with a copy of your contract.
Internal steps to retrieve the contract:
Go to PandaDoc.
Check both the Sales profile and Joey’s profile to locate the document.
Use the search bar to find the contract using the student’s name or email address.
Once located, download the document.
How to send the contract:
If the request comes through Intercom:
Send the contract in a separate email.
Inform the client via Intercom that the contract has been sent to their email.
If the request comes via email:
Attach the contract and reply directly in the same email thread.
Is there a pros and cons sheet to help decide which machine fits a specific location?
While a dedicated comparison sheet is not currently available, many of these questions are addressed during our weekly foundation calls. Once you are registered as a Vendingpreneur through the app, you will have access to a wealth of information via in app modules, articles, and community conversations. These topics are also covered in detail during 1:1 sessions.
How can I find images of smart coolers to use in my flyer?
You can obtain high quality images directly from the vendors. For further assistance or to request specific assets, please reach out to the team at vendhub@modern amenities.com.
Is there a database of smart cooler images or other similar resources that I can use?
Official images are available through our vendors. If you need help sourcing these resources, please contact [email protected] for support.
Do I need an LLC before I get started doing pop-ins?
No, you do not need an LLC to begin doing pop-ins. Many entrepreneurs start as sole proprietors to test the business model before committing to a formal legal entity.
However, forming an LLC can be beneficial as your business grows. It provides liability protection, helps separate your personal and business finances, and can make your operation appear more established when negotiating with locations or vendors. If you are just starting out, feel free to begin without one and consider forming an LLC once your business becomes more consistent.
I am disappointed with my lead campaign. Can I cancel it?
Currently, we do not offer cancellations for lead campaigns.
Who can I reach out to about financing?
While in-house financing is no longer available, we work with several trusted partners. You can explore your options through our financing guide:
How long does it take for my address to be approved in VendHub?
Once you submit your address for verification, the process typically takes 7 to 10 business days. After verification is complete, you will receive an email containing details about your OpCo.
How do I change my address in VendHub?
To update your address, please email Jeff Scherdin at Vistar: [email protected].
We recommend copying [email protected] on the email so our team can assist with any necessary follow up.
Is the VendHub renewal $99 per month?
No. The VendHub renewal is billed annually at a rate of $1,199.
What is an OpCo?
An OpCo, or Operating Company, is your local Vistar distribution center. This team is responsible for processing your orders, managing inventory, and handling deliveries in your area.
Where can I review all available plan options?
You can reach out directly to Joe at [email protected]. He can provide more information about the various plans we offer.
How do I change my email address in VendHub?
Log in to VendHub.
Click Profile & Settings.
Select My Account.
Click Add Email Address to enter your new email.
What is the link to access the VendHub website?
You can access the site at https://www.vendhubhq.com/.
What should the VendHub invite email look like?
How can I cancel my order?
To cancel your order, please contact your Operating Company (OpCo) directly. They are responsible for processing and managing all orders. If you are unsure how to reach your OpCo or need further assistance, email us at [email protected] and our team will guide you through the process.
How can I modify my order?
To make changes to your order, you will need to contact your Operating Company (OpCo). Since they manage all order processing, they are best equipped to handle modifications. If you need help finding their contact information, please reach out to [email protected] and we will be happy to assist you.
How long is a one on one session, and how many do I get?
A one on one is typically one hour long. The number of sessions you receive depends on your student contract, though most students have one or two sessions per month for six months.
Why am I still receiving invoices in VendHub if I no longer have an active account and order directly from Vistar?
This can happen if your account is still linked to the Modern Amenities (MA) group within Vistar. When you place an order directly with Vistar, they may still send the EDI invoice to us and process payment through our account.
To stop receiving invoices from VendHub, please let us know once you leave the MA group. We will then notify the Vistar team to remove your account from our group records.
I haven't received my login information for Red Bull and Pepsi — how can I get access?
Red Bull and Pepsi may issue login credentials directly. VendHub does not create them. Once your supplier enrollment is approved, the supplier emails your login to the contact on file.
If you have not received your login information:
Double-check your spam folder.
Verify the email address on your enrollment.
Reach out to support, and we’ll confirm your enrollment status and follow up with the supplier on your behalf.
I’m getting an error with my Red Bull login—can you help me resolve it?
Red Bull logins are managed on Red Bull's own ordering portal, so password resets and login errors need to go through Red Bull directly.
If you let support know which error you're seeing, we can confirm your account is active on our side and point you to the right Red Bull contact for the fix.
How can I confirm that I’m registered for USG rebates?
You will receive an email from the USG team confirming your registration for rebates.
Are we fully set up to purchase/order Red Bull and Pepsi? I haven't received any emails about this.
Your account is fully set up to order once three things are in place:
A supplier account ID
Your enrollment has been processed by the supplier
A USG Member ID assigned
Support can confirm all three for your account.
What are the USG rebate cut-off dates?
USG enrollment cut-offs are the first Friday of March, June, September, and December each year. Submitting your enrollment by the cut-off enrolls you for the upcoming quarter. If you miss it, you will roll into the quarter after.
Which VendHub rebate programs should we be aware of?
The live, up-to-date list of rebate programs lives in-app under the USG section.
Is there a way to see the address verification status to inform the client when they reach out?
Yes. Customers can see their own verification status on the Address page in their account settings (Account → Address).
Status will show as:
Pending
Verified
Rejected
Not Submitted
If you have questions about a verification status, you may contact support.
I receive leads with my membership — how can I access these leads?
Leads are delivered through the Leads module of VendHub. You'll see new leads there with contact information and quick actions to email or call.