How do I verify my delivery address?
You must submit the exact location where you want your items delivered.
This address might be different from your main business billing address.
VendHub sends your address to our partners at Vistar for review.
The verification process usually takes between 7 and 10 days.
You cannot place any orders until our partners confirm your address.
Please make sure the address is 100 percent correct when you enter it to prevent any wait times.
You can manage this in the Address section of your account settings.
How do I submit tax exemption forms?
You must submit all tax exemption documents through the VendHub platform.
Do not send these forms directly to Vistar.
You can upload your documents in the Address section of your account menu.
To find this, click on the Account menu and look for the Address tab.
VendHub team members will review your documents to make sure they are clear and legal for your state.
Using VendHub for your tax forms ensures that your account is set up correctly for tax-free purchases.
What is the account setup timeline?
The timeline for setting up a new account depends on weekly review cycles.
VendHub sends new addresses to Vistar every week.
Vistar usually reviews these addresses on Mondays.
It takes about one week for Vistar to put your information into their system.
Vistar will then give you an account number and assign you to an Operating Company (OPCO) warehouse based on where you live.
After Vistar assigns your warehouse, a representative from that warehouse should call you to tell you your delivery day.
If you do not hear from them within one week of your address being approved, you should call Vistar support with your account number.
How do I confirm my delivery date?
To confirm your delivery date, you must talk to your assigned Operating Company (OPCO).
Your delivery day is based on the existing truck routes in your area.
You must have a confirmed delivery date before you can place your first order.
If the warehouse has not reached out to you to schedule a time, please contact them using the phone number or email provided in your Address verification screen.
What if I already have a Vistar account?
If you already have an account with Vistar from a previous business or group, you must tell the VendHub team.
We need to link your existing account to the VendHub system properly.
If you do not tell us, you might accidentally be billed twice or have duplicate accounts created.
Notifying us helps keep your billing and orders in one place.
How do I change my delivery address?
To change your delivery address, you must first contact your warehouse or Vistar directly to update their records.
You can find the contact details for your warehouse in the Address section of your VendHub account.
Once the warehouse confirms the change, send an email to [email protected] to let us know.
We will then update our internal records to match the Vistar system.
If you only change the address in VendHub and do not tell Vistar, your deliveries will go to the wrong place.
Please note that moving to a new address might change which day of the week you receive your orders.