This article provides answers to the most common questions regarding the VendHub ecosystem. You can find information about your membership, app access, and order management below.
Accessing the VP Hub App
Why am I not receiving verification codes or emails?
This is usually due to one of the following reasons:
Your VendHub membership has expired
Even if you previously received an invite, the system checks for an active membership before sending verification codes.
If your membership is inactive, you will not receive verification emails or be able to log in.
In this case, you will need to renew your membership before trying again.
The email may have been filtered
Please check your Spam, Promotions, or All Mail folders.
What should I do if I still can’t find the invitation email?
Once we confirm that your invite has been sent, please look for the invitation email carefully.
If you still cannot find it, reach out to us so we can assist further.
Membership and Subscriptions
Has the pricing changed?
Yes, the pricing has changed. The previous $1,200 per year offer has been replaced with new flexible pricing. You can now choose between monthly or annual billing for both Basic and Pro plans.
What plans are currently available?
There are two paid plans available along with a free plan:
Basic Plan: Costs $129 per month (or $1,188 per year, which is an effective rate of $99 per month and saves you 23%).
Pro Plan: Costs $299 per month (or $2,748 per year, which is an effective rate of $229 per month and saves you 23%).
Free Plan: Available to preview the platform at no cost. (Only available to members whose initial access period, as established in their contract, has expired.)
Can I still pay annually?
Yes, you can still pay annually. Both the Basic plan and the Pro plan offer an annual billing option that saves you 23% compared to monthly billing. You can select your preferred billing cycle at vendhubhq.com/plans.
Where can I sign up or renew my membership?
You can sign up or renew your membership directly through your VendHub account. Once you log in, the upgrade or renewal option will appear. You can also visit vendhubhq.com/plans directly.
Please make sure you log in using the same email address you used when you accepted the invite and created your account, and enter your password to access your existing profile. Once you're logged in, you’ll be able to view your membership status and proceed with the renewal or upgrade from there.
What is included in the Basic plan?
The Basic plan includes the following features:
VendPantry purchasing with negotiated pricing access.
500 CRM contacts or leads, and 2 account seats.
CRM pipeline, lead records, tasks, follow-ups, and calendar.
Scout, enrichment, scoring, and OCR access.
Content generation limited to 5 items per month.
Custom PDFs, proposals, and e-signatures limited to 5 items per month each.
Unlimited AI mockups and email templates.
Email outreach sequences limited to 500 per month.
Does the Basic plan include VendScout?
Yes, VendScout is included in the Basic plan. It uses a credits system where each lead search consumes credits.
Is the website builder available on the Basic plan?
No, the website builder is not available on the Basic plan. The website builder is a Pro-only feature and is not available as a standalone add-on for Basic plan members.
What does the Pro plan include that the Basic plan does not?
The Pro plan includes everything in the Basic plan, plus these expanded capabilities:
5,000 CRM contacts or leads (compared to 500 in Basic).
5 account seats (compared to 2 in Basic).
Expanded Scout, enrichment, scoring, and OCR usage.
Higher caps for contracts, proposals, custom PDFs, and e-signatures.
Email outreach sequences up to 5,000 per month (compared to 500 in Basic).
Access to the website builder.
Access to Beta Features.
Can I upgrade from the Basic plan to the Pro plan?
Yes, you can upgrade from the Basic plan to the Pro plan at any time. When you upgrade from Basic to Pro, the original price you paid for Basic will be discounted from your Pro plan for the first billing period. You can complete this upgrade at any time through your VendHub account.
What happens when my membership expires?
When your membership ends, your account automatically reverts to the free plan. You can still log in and access basic features, but paid features like VendScout and VendPantry pricing will be restricted until you renew.
What is included in the Free plan?
The free plan lets you preview the VendHub platform at no cost. However, key features are restricted on this plan:
No VendScout access.
No VendPantry pricing (the system will display "Upgrade to see pricing").
No CRM pipeline or lead management.
Access is limited to basic platform navigation.
I was charged for an upgrade but my plan still shows Basic. What should I do?
If you were charged for an upgrade but your plan still shows as Basic, please reach out to our Client Success team and provide your account email. We will verify the payment on our end and get your plan updated as quickly as possible.
How do I change or update my payment method?
To change or update your payment method, you must log in to your account. If you have made a purchase before, you will have a Stripe ID on file. You can access the Manage Payment Methods button directly from your VendHub account settings to update your card or billing information.
Ambassador Sessions and Support
How do I book a 1:1 call with an ambassador?
You can book 1:1 ambassador sessions if you are on a Gold or Platinum plan. To book a session, please follow these steps:
Log in to the VP Hub app.
Go to the Book 1:1 Sessions section.
Use the calendar link to schedule your call.
If you do not see this option, your plan may not include these sessions. Contact [email protected] to review or upgrade your plan.
How long is a 1:1 session and how many do I get?
A 1:1 session is usually 1 hour long. The number of sessions you get depends on your specific contract. Most members get 1 to 2 sessions per month for 6 months. You should check your contract for details or email [email protected].
Business Setup and Strategy
Do I need an LLC before I get started doing pop-ins?
No, you do not need an LLC to begin doing pop-ins. Many entrepreneurs start as sole proprietors to test the business model before committing to a formal legal entity.
However, forming an LLC can be beneficial as your business grows. It provides liability protection, helps separate your personal and business finances, and can make your operation appear more established when negotiating with locations or vendors. If you are just starting out, feel free to begin without one and consider forming an LLC once your business becomes more consistent.
Can I cancel my lead campaign?
Currently, we do not offer cancellations for lead campaigns.
Calls and Community
Can we get on a call with other manufacturers?
Yes, we are working on expanding access to manufacturer calls. You can check the community calendar regularly within the VP Hub app for updates on scheduled calls and events.
Can you forward my contract to me?
To receive a copy of your contract, please contact us at [email protected] with your name and account email address. We will locate your contract and send it to your email on file. If you want the contract sent to a different address, please let us know in your email.
Machine and Location Strategy
Is there a pros & cons sheet comparing which vending machine makes sense for a specific location?
We don't currently have a standalone comparison document, but this topic is covered through:
Weekly foundation calls: machine selection questions are addressed regularly.
In-app modules and articles: covering machine types, smart coolers, and location strategy.
1:1 ambassador sessions (Gold/Platinum plans): personalized guidance for your specific location.
Community conversations: member experiences and insights on machine selection.
How can I find images of smart coolers to use in my flyer?
You can obtain high quality images directly from the vendors. For further assistance or to request specific assets, please reach out to the team at vendhub@modern amenities.com.
Is there a database of smart cooler images or other similar resources that I can use?
Official images are available through our vendors. If you need help sourcing these resources, please contact [email protected] for support.
Financing Options
Who can I reach out to about financing?
In-house financing is no longer available. You can work with several trusted third-party financing partners. You can find these options in our guide for Financing Options for Vending Machines. For more questions, contact us at [email protected].
Order Management and Logistics
What is an OpCo?
An OpCo, or Operating Company, is your local Vistar distribution center. This team is responsible for processing your orders, managing inventory, and handling deliveries in your area.
Is there a way to see my address verification status?
You cannot see your address verification status directly in the app. This status is managed on the Vistar and VendHub backend. To get a status update, contact us at [email protected] with your name and the address you submitted. Our team will check with Vistar and get back to you.
What is the link to access the VendHub website?
You can access the VendHub website at https://www.vendhubhq.com/.
How can I cancel or modify my order?
Order cancellations and modifications must be handled through your local OpCo. They manage all fulfillment and shipping. You should contact them as soon as possible, as changes may not be possible once an order is processed. If you need help reaching your OpCo, contact [email protected].
Support Contact
If you have more questions or need help with your account, please contact our support team.
Email: [email protected]