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Sandstar Invoice Submission for VendHub Credits

Overview

Sandstar now uses Bill.com to invoice customers. This SOP outlines how customers should download their paid invoice from a Bill.com payment link and submit it through VendHub to claim their VendPantry credits.

Important: Unlike other machine purchases, Sandstar no longer provides a downloadable invoice with a PAID stamp. Instead, after payment is made through Bill.com, customers can download a copy showing a $0 balance. This document serves as proof of payment for credit submission.

Step-by-Step Process

  1. Locate the Original Bill.com Invoice Email.
    Go back to the original invoice email you received from Sandstar via Bill.com. The subject line will read: Invoice [Number] due [Date] | Microbox Technologies

  2. Click "View & Pay Invoice".

    Inside the email, click the green "View & Pay Invoice" button. This will open the Bill.com invoice page in your browser.

  3. Download the Paid Invoice (Showing $0 Balance).

    Once the invoice page loads and your payment has been processed, look for the download button in the upper right corner of the invoice (a downward arrow icon). Click it to download your invoice. The downloaded copy will show Amount Due: $0.00 and Paid: $1.00 (or the full amount), confirming full payment.

  4. Upload to VendHub Credits Submission.

    Log in to your VendHub account and navigate to the Earn VendHub Credits section. Select your corresponding equipment order from the dropdown, upload the downloaded PDF showing a $0 balance, and submit. Our team will review and apply your credits as soon as possible.

What the Downloaded Invoice Should Show

When you download the invoice from Bill.com, confirm the following details are visible:

  • Invoice number (upper right corner of the PDF)

  • Payment date

  • Amount Paid matches the full invoice amount

  • Amount Due: $0.00

Additional Notes

  1. If you cannot find the original Bill.com email, check your spam or promotions folder.

  2. If the invoice still shows an outstanding balance, your payment may not have fully processed yet. Wait and try again later.

  3. For orders placed before May 9, 2026, please send your invoice directly to the Client Success team for manual credit processing.

  4. For any issues with the submission process, contact the Client Success team via your VendHub support chat.
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Need Help?
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Contact the Client Success Team via your VendHub support chat or email Kristine at [email protected].

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